1. How to Order
We accept orders from overseas only by email. Please send a email with following informations to
【Order Information 】
・Name of item
・No. of item
・Email address (PayPal bill notification will be sent to this email address)
・Name of person
・Address and zip code
2. Methods of Payment
We only accept PayPal for international payment. You will receive an email regarding the payment via PayPal. Please click the link to the PayPal website on the e-mail, and settle the payment within 7 days.
Please also be reminded that if we cannot confirm receipt of your payment to our PayPal account within 7 days after the above email is sent, your order will be automatically cancelled.
Note: The amount of payment is 'product price' + 'shipping cost' (EMS Rate schedule)
3. Shipment of Products
International delivery is shipped ONLY by EMS.
Your order will be shipped out within 3～7 days after we confirm our receipt of the total amount.
An EMS tracking number is written in the email, so if you enter that number from your country or region's EMS home page, you can check up on the shipping status of your package.
Please refer to Confirmation of Outbound EMS Mail
The expected arrival period can be based on EMS shipping conditions and the destination country. Delivery slowdowns may also occur in certain regions due to disaster, terrorism, or other causes. If your package gets stopped at customs, please contact your country's customs office directly.
Return and exchange are not acceptable for international shippings. We do not accept the return and exchange according to your convenience and for any reasons. In case the item is shipped back to Japan due to imposibility to deliver, carriage for return will be charged to you.Please double check your orders.
When the product you purchased passes through the customs of the destination country and region, it may be subject to tariffs, import duties, and customs fees. The purchaser is liable for such fees. Please pay the shipper directly upon delivery. Note that the policies for tariffs and customs fees differ in each country and region. Please inquire with the government of the destination country and region for details.
Neither Dogs or the post office will refund shipping fees if a product is seized or returned due to local import bans or restrictions, such as the case of items prohibited from import. Please check with the local customs authorities before placing your order. You are responsible for any fees for confiscation or returns by the local authorities.
Price listings include 8% Japanese consumption tax. Please note that international shipments are not exempt from consumption tax.